If you purchase the instructional video link that goes with your unit or any of our do it yourself workshops please make sure to use the email that you used to sign up with YouTube. You must sign in to your YouTube account to view your videos. Call us to upgrade your shipping to Express.
We do not sell or give out any private information provided by our customers. Each and all orders generate a confimation email (to the email that the customer provides ) of product fullfilled. If you feel that your order is wrong or you did not receive your order, for a refund please let us know within two weeks of fullfillment tracking information sent to you.